Desktop Support

All computers are required to be maintained by a CUMC-certified desktop team. Support for faculty and staff computer problems is available through collaboration between the Mailman Desktop Support Team and its satellites and CUMC's 5-Help and Information Commons Desktop Support teams.

Services

  • Virus protection
  • Software Installations
  • Desktop and laptop configurations
  • Network connections -- wired and wireless
  • E-mail account setup
  • PDA support

Hours of Operation

5-Help Call Center (212) 305-4357
Email: msph-tickets [at] cumc.columbia.edu
Monday through Friday: 8 a.m. to 6 p.m.

After Hours

Mailman Emergency Techs are available after hours at (347) 714-1728

Monday through Friday 7 p.m. to 10 p.m.
Saturday and Sunday: 10 a.m. to 2:00 p.m.

Accessing Support

Support is provided over the phone for basic issues, remotely using GoToAssist software, or by scheduling a technician visit. To get help:

  1. Report your computer problem:

    • Call 5-Help, 305-4357

    • Email: msph-tickets [at] cumc.columbia.edu

    • After hours call an Emergency Tech at (347) 714-1728 

    • Email 5help [at] columbia.edu

    • Submit an online request

  2. A 5-Help technician will contact you to discuss the problem that you are having. They may be able to fix your problem right over the phone!

  3. If your issue requires additional tech support, the 5-Help technician will assign you a "problem ticket" and give you a reference number for follow up.

  4. Your problem ticket will be assigned to a Mailman technical support representative, who will contact you to determine the nature of the problem. If necessary, they will make an appointment with you to look at your computer.

  5. You can view the status of your problem ticket any time online.
    Click "Review Open Ticket Status." Note: You will need your Columbia Uni and password to view your ticket

Self-Service Options

Those of you who are technically inclined can access a variety of self-service support options.