FAQ

Mailman technicians receive many requests for help daily. Although support is normally provided on a first-come, first-served basis, there are instances when problem tickets are reprioritized:

• Computer failure has resulted in the user's inability to perform vital components of their job
• Computer failure is impacting an important deadline, such as a grant proposal submission
• A computer virus has been detected that must be immediately quarantined

In order to respond to critical problems, such as those described above, some non-urgent requests may be assigned a lower priority. However, at no time will you lose your place in the desktop support queue. Lower priority requests can include requests for new application installations and lack of Internet connectivity.

Email msph-tickets@cuimc.columbia.edu and a member of the MSPH IT team will be in touch. Alternatively you can dial 5Help from your campus phone. It is a direct line to a computer technician at CUIMC who will diagnose and try to fix your computer problem over the phone. If further support is needed, they will route your ticket to an MSPH IT team member for follow-up with you. Trying to track down a computer technician via other means will only result in a delay of service.

Please email msph-tickets@cuimc.columbia.edu.

If possible Mailman IT will make every effort to provide a loaner laptop on a short-term basis, but supply is very limited. 

Yes. If you email msph-tickets@cuimc.columbia.edu your request will be routed to a member of AV support. However, your best bet is to contact AV support directly by emailing msph-av@cuimc.columbia.edu. For truly urgent matters, such as an equipment failure during a class in a Mailman space, please call: 646-438-5925.

Questions about the Mailman School Web site should be directed to MSPHwebmaster@columbia.edu.

Yes. Simply send an e-mail to desktopfeedback@columbia.edu. All comments are reviewed by the IT team.

Please email msph-tickets@cuimc.columbia.edu.