Desktop Support

All computers used for work must be owned by the University and maintained by a CUMC-certified desktop team. Support for faculty and staff computer problems is available through a collaboration between the Mailman Desktop Support Team and CUMC's 5-Help and Information Commons Desktop Support teams.

Services

  • Virus/malware protection
  • Software Installations
  • Desktop and laptop procurement and configurations
  • Network connections -- wired and wireless
  • E-mail account setup
  • Smartphone, tablet support
  • Encryption
  • Remote support

Hours of Operation

Monday through Friday: 8 a.m. to 6 p.m.

After Hours

Mailman Emergency Techs are available after hours at 347-714-1728

  • Monday through Friday 7 p.m. to 10 p.m.
  • Saturday and Sunday: 10 a.m. to 2:00 p.m.

Accessing Support

Support is provided over the phone for basic issues, remotely using GoToAssist software, or by scheduling a technician visit. To get help:

  1. Report your computer problem:
    1. Email: msph-tickets@cumc.columbia.edu
    2. Open a ticket in CUIMC IT's Service Now portal, which will be routed to an MSPH IT tech for follow-up: Service Now Ticket 
    3. As a secondary option, you can also call CUIMC's 5Help or email them 5help@columbia.edu
    4. Use the CUIMC IT Knowledge base for self-service options: Getting Help
  2. Any problem ticket you open will be assigned to a Mailman technical support representative, who will contact you to determine the nature of the problem. If necessary, they will make an appointment with you to look at your computer.
  3. You can view the status of your problem ticket any time online.
  4. Click "Review Open Ticket Status." Note: You will need your Columbia Uni and password to view your ticket.

Self-Service Options

Those of you who are technically inclined can access a variety of self-service support options.