Support Hours
8:00 a.m. to 5:00 p.m. (Mon - Friday)
For Immediate AV Support
For immediate support issues: (646) 438-5925
A technician is available to help you set up your AV equipment for class, or troubleshoot an AV emergency.
Classrooms and Venues Supported Centrally
We support all public classrooms and event spaces. Each of these spaces has different AV capabilities. A full summary can be found on this summary list.
For further details, please contact Simon Mak in the AV Office at sm3797 [at] cumc.columbia.edu or (646) 438-5925.
Support Provided
- Assisting faculty member or event organizer in setting up equipment – projector, laptop, mics, etc.
- Troubleshooting and isolating technical problems with AV systems, media systems and computers
- If possible, expediting equipment substitutions in the case of system failures
- Working with faculty member or event organizer to identify third party AV vendors as needed.
For a Special Event
If you need tech support for a special event, please set up an appointment to review your needs and book support at least two weeks in advance.
Training
Group training sessions for using technology in a room will be held at the beginning of each academic year. Training sessions can also be scheduled at any other time of the year. Please email sm3797 [at] cumc.columbia.edu (Simon Mak) to receive training on a room.
Advisories
Immediate support is provided on a first-come, first-served basis. Therefore, we strongly recommend notifying MPSH-AV of your event in advance and that you get trained in the equipment as a contingency plan. Room training can be scheduled with the AV Manager, and is highly recommended for Teaching Assistants and Faculty.
ECHO360
Echo 360 is a lecture capture solution that provides scheduled, automated, recordings of classes and events. Recording requests can be made when you reserve your room here.
Rooms with Echo360 capability are:
| Room | Recording |
| 8th Auditorium | Video + Screen Capture / Audio |
| Hess Commons | Screen Capture / Audio |
Event Videography
IT technicians are only available for full event recording for very special events, but special arrangements must be made. Otherwise, outside vendors should be used for videography.
Outside Videography Vendors
Really Useful Media, dan [at] usefulmedia.net
AV Workshop, (212) 643-0040
McCann Systems, (732) 346-9600
Perception AV Services, (212) 239-8187
Live Streaming
To have your event live streamed please contact the AV manager two weeks in advance of your event date to discuss scheduling availability and event details.
