Yuna Lee

Yuna Lee

Yuna Lee

Assistant Professor
Health Policy and Management


722 West 168th Street, R476
New York NY 10032


Yuna S.H. Lee, Ph.D., MPH, is an Assistant Professor of Health Policy and Management at Columbia University's Mailman School of Public Health. Trained in organizational theory and health services research, she is a health care management researcher and educator who pursues insight on how health care organizations can thrive by fostering improved experiences of care for patients and work for providers. She studies creativity in health care delivery, specifically how patients and providers may serve as sources of creative ideas for improvement and methods to democratize their participation and integrate their perspectives in quality improvement. She studies these possibilities in primary care, inpatient, and intensive care settings and tests novel research methods linked to her work on patient narratives with collaborators in AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS) research consortium. Her research is recognized by the Academy of Management, Academy Health, and Industry Studies Association and published in leading health services, clinical, and management journals. Dr. Lee holds an MPH in Healthcare Management and a Ph.D. in Health Policy and Management, with a concentration in Organizational Theory and Management, both from Yale University. At the Columbia Mailman School, Dr. Lee teaches Managerial and Organizational Behavior to graduate students and executives in the Masters of Health Administration program. She is the inaugural recipient of the School's Judson Wolfe Excellence in Teaching Award. Prior to academia, she managed special projects for the Executive Deputy Commissioner at the New York City Department of Health and Mental Hygiene, and has experience working in public health departments, academic medical centers, consultancies and research thinks tanks, in New York City and internationally.



PhD, 2017, Yale University
MPH, 2009, Yale School of Public Health
BSc, 2006, University of Western Australia

Editorial Boards

Journal of Service Management

Other Affiliations

2022-2024 Academic-at-Large, Academy of Management Health Care Management Division
Fellow, New York Academy of Medicine
Member, Academy of Management
Member, AcademyHealth
Member, Industry Studies Association

Honors & Awards

2022, Calderone Award for Junior Faculty Development
2022, 2018, 2017, Best Paper, Health Care Management, Academy of Management
2019, Judson Wolfe Excellence in Teaching Award, Columbia University Mailman School of Public Health
2018, Best Dissertation, Healthcare Management, Highly Commended, Emerald Publishing
2018, Best Paper, Innovation and Entrepreneurship, Runner-Up, Industry Studies Association

Areas of Expertise

Implementation Science, Health Systems Strengthening, Healthcare Industry, Healthcare Management, Healthcare Providers, Healthcare Workers, Quality of Care

Select Publications

Lee, Y.S.H., Grob, R., Nembhard, I.M., Shaller, D. and Schlesinger, M. (2022). The New Frontier: Patients as Sources of Creative Ideas for Health Care Improvement. In Sonia Taneja (Ed.), Proceedings of the Eighty-second Annual Meeting of the Academy of Management. Online ISSN: 2151-6561.
Rathert, C., Mittler, J.N. and Lee, Y.S.H. (2022). Patient-provider therapeutic connections to improve health care: Conceptual development and systematic review of patient measures. Health Care Management Review, February 14, 2022.
Brewster, A., Lee, Y.S.H., Linnander, E.L., and Curry, L.A. (2022). Creativity in problem solving to improve complex health outcomes: Insights from hospitals seeking to improve cardiovascular care. Learning Health Systems, vol. 6, issue 2, e10283.
Lee, Y.S.H., Cleary, P.D, Nembhard, I.M. (2020). Effects of Leader Tactics on the Creativity, Implementation and Evolutions of Ideas to Improve Healthcare Delivery, Journal of General Internal Medicine.
Lee, Y.S.H., Cleary, P.D. and Nembhard, I.M (2020). Dissatisfied Creators: Generating Creative Ideas Amid Negative Emotion in Health Care, Work and Occupations, vol. 47, issue 2, pp. 200-227.
Lee, Y.S.H., King, M., Anderson, D., Cleary, P.D and Nembhard, I.M. (2020), The How Matters: How Primary Care Provider Communication with Team Relates to Patients' Disease Management, Medical Care, vol. 58, issue 7, p. 643-650.
Litchfield, R., Lee, Y.S.H. and Gilson, L. Creativity and Standardization: In: Creativity and Innovation Handbook. Cheltenham, U.K., Edward Elgar Publishing; 2020, Chapter 4.
Vogus, T., McClelland, L., Lee, Y.S.H., McFadden, K. and Hu, X. (January 1, 2021) Creating a compassion system to achieve efficiency and quality in health care delivery, Journal of Service Management.
Gilson, L.L., Lee, Y.S.H, & Litchfield, R.C. (2019). Advances in Team Creativity Research. In Oxford Encyclopedia of Business and Management. Oxford University Press. doi:10.1093/acrefore/9780190224851.013.171.
Lee, Y.S.H., Cleary, P.D. and Nembhard, I.M. (2017). Fostering Implementation of Staff's Creative Ideas to Improve Patient Healthcare Experiences. Academy of Management Best Paper Proceedings, 2017(1).

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