Yuna Lee

Yuna Lee

Yuna Lee

Assistant Professor
Health Policy and Management


722 West 168th Street, R476
New York NY 10032


Yuna S.H. Lee, PhD, MPH, is an Assistant Professor of Health Policy and Management at Columbia University. She is a health care management researcher and educator, who has spent two decades examining how health care organizations can thrive by fostering better experiences for patients and more meaningful work for clinicians and staff, and ultimately, improved quality. Her core research interests are 1) creativity in health care delivery, 2) patient experience and provider well-being, and 3) quality improvement in teams and organizations. She uses qualitative and quantitative research methods to examine health care delivery from provider and patient perspectives, and to evaluate organizational performance. She brings her training in organizational behavior, public health, and health services research to all of her projects, partners with health care systems and communities in her research, and loves learning from her talented students. Dr. Lee has received national recognition for her work, including awards from the Academy of Management, AcademyHealth, Industry Studies Association, and Emerald Publishing. She is a member of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) research team and a fellow of the New York Academy of Medicine. At the Columbia Mailman School, Dr. Lee teaches Managerial and Organizational Behavior to graduate students and executives in the Masters of Health Administration program. She is the inaugural recipient of the School's Judson Wolfe Excellence in Teaching Award. Dr. Lee holds a MPH in Healthcare Management and a PhD in Health Policy and Management, with a concentration in Organizational Theory and Management, both from Yale University. Prior to academia, she managed special projects for the Executive Deputy Commissioner at the New York City Department of Health and Mental Hygiene, and has experience working in public health departments, academic medical centers, consultancies and research thinks tanks, in New York City and internationally.



PhD, 2017, Yale University
MPH, 2009, Yale School of Public Health
BSc, 2006, University of Western Australia

Editorial Boards

Journal of Service Management

Other Affiliations

Fellow, New York Academy of Medicine
Member, Academy of Management
Member, AcademyHealth
Member, Industry Studies Association
Member, Organizational Theory in Health Care Association

Honors & Awards

2019, Judson Wolfe Excellence in Teaching Award, Columbia University Mailman School of Public Health
2018, Best Dissertation, Healthcare Management, Highly Commended, Emerald Publishing
2018, Best Paper, Innovation and Entrepreneurship, Runner-Up, Industry Studies Association
2018, Best Poster, Organizational Behavior and Management, AcademyHealth
2017 and 2018, Best Paper, Health Care Management, Academy of Management

Areas of Expertise

Implementation Science, Health Systems Strengthening, Healthcare Industry, Healthcare Management, Healthcare Providers, Healthcare Workers, Quality of Care

Select Publications

Lee, Y.S.H., Cleary, P.D, Nembhard, I.M. (2020). Effects of Leader Tactics on the Creativity, Implementation and Evolutions of Ideas to Improve Healthcare Delivery, Journal of General Internal Medicine.
Lee, Y.S.H., King, M., Anderson, D., Cleary, P.D and Nembhard, I.M. (2020), The How Matters: How Primary Care Provider Communication with Team Relates to Patients' Disease Management, Medical Care, vol. 58, issue 7, p. 643-650.
Vogus, T., McClelland, L., Lee, Y.S.H., McFadden, K. and Hu, X. (January 1, 2021) Creating a compassion system to achieve efficiency and quality in health care delivery, Journal of Service Management.
Lee, Y.S.H., Cleary, P.D. and Nembhard, I.M (2020). Dissatisfied Creators: Generating Creative Ideas Amid Negative Emotion in Health Care, Work and Occupations, vol. 47, issue 2, pp. 200-227.
Gilson, L.L., Lee, Y.S.H, & Litchfield, R.C. (2019). Advances in Team Creativity Research. In Oxford Encyclopedia of Business and Management. Oxford University Press. doi:10.1093/acrefore/9780190224851.013.171.
Kabadayi, S., Hu, K., Lee, Y., Hanks, L., Walsman, M. and Dobrzykowski, D. (2020), "Fostering older adult care experiences to maximize well-being outcomes: A conceptual framework", Journal of Service Management, Vol. 31 No. 5, pp. 953-977.

Back to Top